Refund policy

Our Commitment to Quality

Every bag of Harvest Moon coffee is roasted to order on our SF-25 drum roaster in Tarentum, Pennsylvania. We stand behind the quality and freshness of every bag we ship. If something isn't right, we want to make it right.

Perishable Product Notice

Because coffee is a perishable food product, we are unable to accept returns of opened or unopened coffee for resale. This is both a food safety standard and an FDA-aligned practice across the specialty coffee industry. Instead, we offer the satisfaction guarantee below.

Freshness & Satisfaction Guarantee

If you're not satisfied with your coffee for any reason, contact us within 7 days of delivery at info@harvestmoonc2.com. We'll work with you on one of the following solutions:

  • A replacement bag of the same coffee
  • A replacement bag of a different coffee of equal or lesser value
  • Store credit toward a future purchase
  • A full or partial refund (case-by-case)

We don't require you to return the original bag. Your feedback helps us improve, so we may ask a few questions about what didn't work for you.

Damaged or Defective Products

If your coffee arrives damaged, contaminated, or with a manufacturing defect (torn bag, broken valve, etc.), please email us within 7 days of delivery with:

  • Your order number
  • A photo of the damaged product and packaging
  • A brief description of the issue

We'll ship a replacement at no cost or issue a full refund, your choice.

Wrong Item Received

If we shipped the wrong coffee or accessory, contact us within 7 days of delivery. We'll send the correct item immediately at no charge and provide instructions if the incorrect item needs to be returned.

Subscription Refunds

  • Cancellation: You can cancel your subscription anytime through your customer account portal. Cancellation must occur at least 48 hours before your next renewal date to prevent the next shipment from processing.
  • Already-shipped orders: Once a subscription order has been roasted and shipped, it cannot be refunded except under the Freshness & Satisfaction Guarantee or Damaged Products terms above.
  • Accidental renewals: If your subscription renewed unexpectedly and you contact us within 24 hours of the charge (and before the order has been roasted), we'll cancel the order and issue a full refund.

Refund Processing

Approved refunds are issued to the original payment method within 5–7 business days. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.

Non-Refundable Items

  • Gift cards
  • Digital products (online courses, downloadable guides)
  • Items marked "Final Sale" or "Clearance"
  • Shipping charges (except in cases of our error)

How to Start a Return or Request a Refund

Email us at info@harvestmoonc2.com with your order number and a description of the issue. We typically respond within 1 business day, Monday through Friday.

Questions?

Reach out anytime at info@harvestmoonc2.com or call the café at 724-671-7614. We're a small family-run business and we genuinely want every customer to enjoy their coffee.